Last Thursday I received an un asked for spider bite. Since the shop behind my home has it’s share of the little eight legged critters I really should not be surprised. But like so many things that happen to me these days, the bite got me thinking about Dr. Deming, and what he was trying to teach us. I am a pretty big guy at 200 lbs., I am not likely to be incapacitated by a spider bite. But this bite hurts like no other I have ever received and every part of my body knows it is there. So I adjust. I prop my arm up so the medication does not stain furniture, I take pills for pain for the duration. My point is that this little bite is effecting my whole system. All too often we try to adjust our way around the unpleasant realities of our businesses instead of dealing with the procedures and processes that are creating the pain. I had a followup with a neurologist this am and the subject turned to my speaking and then to the subject of my speeches. Dr. Koberda was fascinated by the utter common sense of Dr. Deming’s teaching and commented that he saw many of the things I spoke of in his own office. Time to apply some more ointment to ease the pain. Maybe it is time to address the source, the spider bite that is effecting our whole system.
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