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<\/p>\nSome of you know that I did a week in the hospital for a staph infection on my left index finger. Well thanks to some excellent care and a paltry $23,456, I am good as new. The total for the hospital was kept artificially low because I smuggled in my own Advil. That alone saved me a couple grand.<\/p>\n
<\/p>\n
Generally I give the hospital, Capital Regional, high marks, but as with anything I write, there is a lesson. The lesson here is that to delight customers or patients, the goal is the same. Get it right ALL the time. My treatment required a 2 hour drip of anti-biotic followed by a 30 minute one. This was done both during the day and at night. Four of the five days this went off without a hitch. The evening drips went like this. <\/p>\n
Start 2 hour drip at 10:30 pm<\/p>\n
First drip ends at 12:30 pm<\/p>\n
Start 30 minute drip 12:30 pm<\/p>\n
Second drip ends 1:00 am<\/p>\n
Sleep<\/p>\n
Though I am usually asleep by 11 or so, I was able to work with these times. My internal clock wakes me at 5:30 am so there was a good night’s sleep of 6 and 1\/2 hours.<\/p>\n
Wednesday night, however, was just a tad off.<\/p>\n
Start 2 hour drip at 11:00 pm<\/p>\n
First drip ends at 1:00 am<\/p>\n
Call for nurse at 1:00 am<\/p>\n
Call for nurse at 1:30 am<\/p>\n
Second drip started at 1:45 am<\/p>\n
Second drip ends at 2:15 am<\/p>\n
Call for nurse at 2:30 am to remove IV connection<\/p>\n
Call for nurse at 3:00 am to remove IV connection<\/p>\n
Get out of bed at 3:30 am and roll IV pump to nurses station<\/p>\n
When asked how they can help me I say, ” Can you give me directions<\/p>\n
to the elevators? I would like to go down to the next floor to see if<\/p>\n
someone down there will remove this IV as I have been calling for a<\/p>\n
nurse for over 2 hours.”<\/p>\n
They had the IV disconnected in 5 minutes<\/p>\n
Sleep around 4:30 am for 1 hour, wide awake at 5:30 am <\/p>\n","protected":false},"excerpt":{"rendered":"
Some of you know that I did a week in the hospital for a staph infection on my left index finger. Well thanks to some excellent care and a paltry $23,456, I am good as new. The total for the … Continue reading