After being exposed to the power, and dare I say, common sense, of the Deming approach to management, I suddenly felt very alone. I found that I was surrounded with “successful” business owners that really believed that their methods worked just fine, and that all they needed was more customers to apply them to. [...]

This is the worst business climate I have seen in Florida in 20 years. Of course every business will want to look at any unnecessary spending but can I caution you. The man that taught the Japanese quality methods taught them to “purchase by lowest total cost.” What does this mean? [...]